What is the 38353 short code and what information needs to be in the text?
38353 is the SMS short code issued by the National Agency for Food and Drug Administration and Control (NAFDAC) to members of the Nigerian public in order for the public to easily detect fake drugs by texting the PIN obtained from scratch cards attached to drug packages.
In order to verify whether or not a drug is fit for consumption, you will need to text only the 12-digit PIN obtained from the scratch card. No other information is required and it is advisable to do so at the point of sale.
What is the average response time for verification and what should I do if I have bought a fake drug?
The average time to receive a response is typically under a minute. As soon as the PIN number is sent, you should receive an SMS reply within one minute confirming whether or not the drug is genuine or fake.
You should immediately alert the pharmacist in the pharmacy where the drug was purchased about the verification you received or alternatively you can contact NAFDAC.
What other networks accept the SMS short code and what drugs are covered by this authentication system?
All phone networks in Nigeria accept the 38353 short code. So whether you are on the globacom, MTN, Zain or Etisalat networks, you can verify the authenticity of a drug at the point of sale by sending the PIN obtained from the scratch cards to 38353.
Currently, some of the drugs covered by the sms service include Ampiclox (GlaxoSmithKline), Glucophage (Biofem), Lonart DS (Greenlife Pharmaceutical Limited), Clomid (Euromed) and Artesun (Guilin Pharmaceuticals).
This article is intended to provide general information about the subject matter. Professional legal advice should be sought about specific circumstances.