Kao USA Inc. is alerting consumers that counterfeits of two of its lotion products are being sold in retail stores. According to the company, the fake lotion are falsely labeled as Jergens Ultra Healing 10 oz. and Jergens Original Scent 21 oz.
While only a small number of counterfeit products have been identified by Kao USA’s Consumer Care Center and Quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion, the company said.
The company advises consumers to examine the bottom of the product bottles. Under the recycle symbol, the fake one says NDPE while the authentic product says HDPE.
The counterfeit manufacturer replicated the UPC code and Lot Codes on the back of the package.
- Falsely labeled Jergens 10 oz. Ultra Healing (UPC 19100-10998 with Lot Code X0G30055)
- Falsely labeled Jergens 21 oz. Original Scent (UPC 19100-10994 with Lot Code X0G13154)
The counterfeit product has a thin, watery consistency and an unexpected or unpleasant texture, color or odor.
“The safety of our consumers is, and always will be, the top priority at Kao USA,” said Joe Workman, President, Kao Americas. “We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores.”
If you suspect your product is counterfeit, please do not use it and contact Kao USA Consumer Care Center at 1-800-742-8798 or firstname.lastname@example.org.