Amazon has filed a lawsuit in the Washington Western District Court against Robojap Technologies in Washington state and Quatic Software Solutions in Punjab, India for trademark infringement.
The plaintiff alleges that the defendants used false and misleading statements about Amazon and its services to divert victims from Amazon’s genuine activation process and customer support.
The plaintiff reportedly said that when customers tried to use these websites or apps, they would be shown an animation mimicking the download process, ending with an error message that prompted them to call a phone number for assistance.
The plaintiff reportedly said that as soon as these victims call, Robojap and Quatic representatives would take remote control of the user’s computer and try to convince them that there were technical issues preventing the Alexa-enabled device from working.
According to the lawsuit, Amazon reportedly said that the defendants would try to offer services to fix these phony issues, charging customers hundreds of dollars to take the simple steps actually required to activate an Alexa device that Amazon fully supports through its own customer care.
The plaintiff alleges that the defendant used its trademarks, brand names, logos, marks, product, and service without affiliation, sponsorship, or endorsement.
Amazon alleges that the infringement has caused damages, confusion, false advertising, and unfair competition.
Amazon is seeking damages from the companies on several counts, including trademark infringement, false advertising, and cybersquatting.
The case is ongoing.
Amazon.com, Inc. v. Robojap Technologies, LLC et al
|Judge:||James L Robart|
|Court:||Washington Western District Court|
|Nature of Suit:||Trademark|
|Case Filed:||May 06, 2020|